Answering the phone is so sensitive and critical when dealing with clients; especially new ones. They may make a bad expression about the company or the workers operating body, when are not satisfied about the way they are answered. This course provides training on answering the phone in a professional way by training on:
The difference between what is to say and how to say it (tone)
Answering the phone protocol (company’s name, full name of the worker, salutations,) and vise versa in case the worker is the caller (salutations, full name and finally the company’s name).
Relaxing when talking with no haste or interruptions
Using words clearly
Dealing with varied situations (absorbing callers anger, or even arrogance sometimes).
No calling at rest times (generally between 12:00 & 13:00)
No eating, chewing, drinking or smoking during the call
Criticism, angers or any other work related matters are not personal
We are a company specialized in providing all training services for domestic workers and the employment of specialized companies, including training courses, rehabilitation and labor supplies related to all the topics of the courses.